having over 50 yrs in the breeding, boarding, grooming, showing, training business you can take my word. these folks are great people. If you can please give more to this organization as they are too nice and they deserve your trust and commitment. These folks are wonderful people. Jeff knows what he is doing. Put your trust in him and allow him to do his job. He will get your pet to its destination safely. Be nice to them, it is a tuff business and they care enough to do the job.