I was pleased with the transporters myself. They provided great communication, and was easy to work with. My buyer stated he wasn't happy. I had given our pup a bath and groomed him before pick up. My buyer called the morning after the delivery stating the pup arrived smelling of urine and was dirty, and terrified. I knew he would probably be scared, but he said he would not eat or drink, and would not move. Just layed in a ball and cried. He has finally came around and is doing great now. I have no personal problems with Tonda or Mike, but b/c of this I will never consider shipping a puppy at all. They are nice people...but I just can't do it. Thank you!