My shipment got delayed due to the terrible snow and ice storms that hit the Northeast and Southeast US in early February. However, the shipper was in constant conact with me about a revised pick-up dates once the roads were clear. The shipper put safety first, which was appreciated.
Once on the road, the shipper was also in constant contact about the deliver time. He actually arrived 12 hours earlier than he expected and kept me aware while he was on the road.
Because he is a private company, he can provide tailored service based on your needs. Great service!