Carl and Ron picked up cats on time , they were careful to listion to instructions about each one , Apeared they did as instructed , animals seemed content at the end of their trip. They keep both the sender and reciever informed about how the cats were doing and asked questions concerning the animals , at lest one time a day and sender and recieve called also , and was never felt they were bothering them. . They delievered at time agreed on. Thanks so much!!