I needed to get my two dogs from NH to Fla. One is a pug and airlines will not fly them in extremes in weather because they are very vulnerable & they don't want the risk. I was EXTREMELY nervous about handing my two babies over to a complete stranger, but after exchanging a few questions and answers with Steve, the shipper, I got a feel for what a kind person he is and became more comfortable. The price was right and the experience I had was outstanding, I would absolutely consider using UShip again