Gary is a great guy. He and his co-worker, delivered the piano as promised and spent extra time ensuring I was happy with it's final position and issues with the pedals. However, Gary was about 4 hours late at the pick-up destination, which was a bit embarrassing, as I had to call and apologize to the current owner for the movers tardiness. Also, what should have been a 2 hour drive-time for delivery, was turning into 4 hours (until I called the reschedule for the following day). The fact is, drive-time from Palm Desert to Quail Valley is approximately 1.5 hours. While Gary did say they were going to stop for fuel and some food-to-go, but drive should have been no more than 2 hours (with a stop for gas and some fast food). So, I expected Gary at my house around 10:00 PM. 10:00 PM rolled around and Gary was no where to be found. In fact, by 11:15 PM, I finally called to find Gary was at least 40 minutes away from my house (which would put the delivery time at my house, somewhere around 12:00 AM). The fact is, that's just not acceptable. So, I rescheduled for the following day, after 5:30 PM. Gary did arrive, the following day at approximately 6:45 PM. Lastly, I was shocked to see my piano in the back of a pick up truck. A bit of false advertising (based on uShip photos). To be honest, I wasn't crazy about the idea of a baby grand piano being moved in the back on a pick-up truck. Like I said, Gary is a great guy and took some extra time and care with placement and issues with the sustain/damper pedals. Finally, I wasn't too happy with the following: - Accepted Bid Price: $420 - Match Deposit: -$60.70 - Amount Due to Provider: $359.30 When I wrote my check and was about to hand it to Gary, he claimed I owed a different amount (and extra $19.00). I wasn't going to make a big deal about it (and didn't), but I felt it was worth mentioning now. All-in-all, I got what I asked for, with a few issues (communication & scheduling issues)