I was a first timer with shipping my horse, and Mr. Welsh was very understanding and polite, telling me everything that they would be doing, when, and how. It was a long trip for my gelding (who had never been on a trailer longer than an hour before), and he came out of it better than times prior. He was very relaxed and in good shape. I am very pleased with the professional manner in which I and my horse was treated. Would recommend to everyone!