Bought this bike in January, found shipper, made a down payment, couldn't get ahold of him, he was out snowmobiling, didn,t return calls or emails, 10 days go by, so i cancelled transaction(got money back because it was through a logistics co), got another shipper, they could find a covered truck, another week goes by, I use USHIP, and JAmes responds quickly, we talked, I felt comfortable, he got the job, and he got it done, will use next time first thing.