I had to ship my one year old cat, Lionel, from New Jersey to Florida. I had never shipped anything before, especially not an animal. I was nervous and apprehensive about doing this, however everything went better than I had expected. Lionel made it safely and on time to Florida just as promised. I was kept in contact the entire time and Lionel was well taken care of throughout the trip. I would definitely use this again if I ever have anything else to ship, animals included, in the future.