We found ourselves desperately finding a way to move a little yorkie-poo from Richmond, VA to San Diego, CA. The airline solution was HORRIBLE...terrible risk to your pet, expensive...not accomodating at all...happened upon cozypets and just knew from the beginning that this was our answer...they were everything you would want in our situation; caring, thoughtful and above all, as kind to our pet as if she were their own...should the need arise I would use them again and again...