I searched uShip's site to determine whether there were any charges to me for booking a shipment through them. Everything talked about it being free and that only the shippers were charged. Low and behold, once I booked my shipment I got charged $20. The amount of money isn't necessarily the isssue, but they should definitely let you know ahead of time so you can add it into your shipping cost. It seems as though they intentionally mislead you as to their charges for booking a shipment. Luckily, the shipper that I worked with was great and it definitely helped make up for uShip's deceptiveness.