To start I bought a Jaguar on e-bay. Thought I could wire the money and have the car(in another state)picked up that day! So I set up the shipping that way! Needless to say that wasn't the way it works! I'm glad I booked with Thomas Hull,He worked with me in every way to pick up my car,the dealer had to over nite the paper work and I had to over nite it back to them and of course I'm sure I completely screwed-up Tom's schedule but all he would say was not to worry about it and just let him know when they were ready to turn it loose.This is a GREAT service and if the others here are like Tom it's a winning program!