Paul and Jay got in touch with me right away. This was my frirst time useing uShip and these guys really know there stuff. They told me in advance what kind of paperwirk I would need and who to call to arrange release of the bike etc. They are a fantastic couple that do a fantastic job. They also did it for about half of what it should have cost! You'll be very happy you hired them! My partner has been useing uShip and told me about how great it's been working for our business, now I know first hand.