HAD BAD EXPIERENCE WITH A PREVIOUS HEAVY HAULER. THIS TIME IT WAS GREAT. WE COMMUNICATED AND WAS VERY PROMPT. THE GUY THAT WE BOUGHT THE EXCAVATOR FROM EVEN CALLED TO COMMENT ON HOW WELL HE TOOK CARE OF THE EXCAVATOR WHILE LOADING, STRAPPING DOWN, AND EVEN TOOK PHOTOS TO ASSURE QUALITY AS IT WAS WHEN HE PICKED IT UP IS THE SAME AS WHEN HE DELIVERED.