Communication with the shipping company and the driver was prompt. The car took a significant tour in NJ/NY area (the trailer truck needed some repair work, as I was told) - about 200 extra miles added and about half tank of gas exhausted. Nevertheless, I got a compliment from the driver - "Your car runs very well"; and the car was delivered in one piece before the holidays, as promised, which was important to me. So overall a positive experience.