my elderly aunt could no longer keep her prized rottweiler, 3 yr old, Baby..when he arrived Baby wanted to stay with Dan which spoke volumes to me---Dan was very caring and my family in California was really impressed with him when he picked up Baby...Dan is a very personable guy--trustworthy and willing to go the extra mile--i hope U ship business picks up for him because he is number 1 in my book..i would definitely use uship again if I could have Dan as my shipper