We needed to move a horse from Virginia to Pennsylvania. Neither my husband nor myself wanted to make that drive, so decided to use U-Ship. I was pleasantly surprised with the way the shipping center was set up. And, as I said, our shipper did what he said he would do, when he said he would do it, and handled our horse quietly and competently. I would definitely use this shipper, and/or U-Ship again. As a first time user, I am impressed.