Tom is a great guy. I immediately, upon my first conversation with him was comfortable with him. His communication was beyond great.We probably talked at least 8 times between arrangement and delivery.He was more than willing to work around my pick-up and delivery schedule and even kept the car for two extra days when I had unexpected things arise that would not allow delivery. If Tom were to run for president,he would get my vote...Although he is way to honest to be a politician!! Dont even hesitate to use his service.