I've never met Mr. Plum. I was out of town when he arrived in California to pick-up my travel trailer. He made (w/o complaint) adjustments to the trailer so that it could be moved.
I checked with him, by cell phone, as he towed across the United States. He kepted me informed of his progress.
When he arrived at the final destination in Florida, I couldn't be there either. The location for the drop off was a challenge, even for me to find. However, when I finally found the delivery address there was my Avion.
Couldn't have done it better myself.