My Mother passed away 3 years ago. She lived in Indiana and I in California. Her antique rocker held a lot of sentimental value to me and I was worried about shipping it. I had a quote from UPS for $150, but worried about how to safely pack a rocking chair. Marc offered to match the price and assured me the chair would arrive safely without special packing. He was true to his word. He kept me informed on pick up and delivery, and my chair arrived in perfect condition.