Tony was set to deliver my furniture and I was set to be home during delivery. However, at the last minute, my husband had a farm accident and had to be taken to the emergency room for stitches. I left the money and instructions with my 16 year old son as I couldn't be contacted via cell phone. Tony arrived with the furniture, unloaded with my son, and was totally professional and understanding. This would have made a lot of movers nervous if the client could not be there to unload but Tony was truly a pro and was unfazed. The furniture got unloaded, the shipper got paid, my husband got stitches, and everyone (well, everyone but my husband) was happy. I would definitely use Tony again and would recommend him to anyone.