I was trying to ship a chaise lounge from Louisville, Ky to Louisiana. I received about 5 bids, some too high and some needed me to crate the furniture, which I couldn't do. One person didn't have any references. Terry's bid was acceptable and his references were outstanding. Now I see why everyone sings his praises.....We ran into a problem (the person gave him the wrong item) and Terry was mortified. It was not Terry's fault and the person now has to pay to ship my item. My story is that even though the wrong item was shipped, I met an excellent service provider that I would use again.